There are many reasons why a company should always have a call logger on hand. One of the most common causes of loss of data is inaccurate record keeping. A way of recording all the incoming and outgoing calls made by your company could protect you against loss of data. If the commercial uses for a call logger are numerous, personal use of call loggers can be positively vital.
Logging calls is a way of protecting your company by tracking all calls. There are other benefits which include quality monitoring and general agent monitoring to ensure success in your client relations. In fact, this kind of call logging is used routinely by 911 dispatchers and similar, in addition to lawyers and insurance agents. All call centers would benefit from the use of call loggers.
Some types of call loggers just record every call you make onto a disk. Others allow you to log calls from a number of lines. Both of these allow you to play back, retrieve and even send the resulting audio files via email. Other types of call loggers will allow you to record calls straight onto a CD for filing and storage.
Digital voice logging is a way of keeping records for all kinds of reasons. Call loggers can be bought for any size of office or business, from the one-man-show right up to international corporations. You can choose what you want to record and what's not necessary. It's easy to configure a call logger and not at all complicated to choose what you want to keep and delete the rest. The value of keeping records is demonstrated time and time again, so don't leave your organization at risk by not taking suitable precautions.
Go4Customer specialize in software development tools and applications, with emphasis on computer telephony software, predictive dialing systems and call center software. As a privately held company, we have had the privilege to serve quite a few major corporations as well as small businesses. We are dedicated to enhancing productivity and efficiency in corporate processes by creating and applying technology systems that integrate Telecom and Information Technology systems with Management objectives.
Go4Customer Call Recording Machine records all the important calls to your Hard Disk manually with a push of button. It stores the files in .wav format with time and date and can be renamed by user, it needs is Voice Modem. It can record phone conversations and monitor call-center agents. Save time and money managing your recordings. Easily save and review recorded conversations. The software is having caller id compatibility.
The right call center software can take your business from good to great. With such cutting-edge applications as IVR (interactive voice response) and predictive dialers, not to mention the very necessary do not call software, you can be confident that you are making the best decisions for you and your business. It's a fast-paced world we live in, and it's nice to know that our business can easily and affordably keep up!
The first step to making a sale is getting the attention of your potential clients. This is where predictive dialers come in; your employees won't be wasting their time with endless ringing or busy signals. They will be spending almost all of their time making invaluable contacts!
Call center software has come a long way in the past few years, and now is at the forefront of business technology. Interactive voice response is a perfect example of the far-reaching applications of this technology. Anytime you can keep your employees working in an active role, speaking with clients and illuminating the benefits of your services, your business is moving forward at the speed of light. The old method of employees spending a lot of passive time on the telephone, waiting for answers and wading through inactive numbers is over!
Phone Call Logger is software meant for telephone call logging and recording. Phone Call Logger can work with any modem supporting CallerID. Phone Call Logger automatically and secretly records all the data regarding a phone call including voice to the hard drive. Voice records can be stored as standard WAV sound files. Each record is accomplished with call direction (incoming/outgoing), time/date, phone number and call duration. Phone Call Logger can work in automatic mode when every call is recorded as well as in manual mode when user clicks a button every time to start recording.
You won't believe the difference that call center voice logging can make to your business. At first glance it would probably seem to many that the practice of logging calls would be most useful for making sure of orders and ensuring that a contact's information is not lost. To be sure these functions are very important to any business. But there's a lot more to it than just that.
Voice logging is a super-efficient tool for helping you gauge the efficiency of your agents and staff. You'll be able to see first hand how your customers and handled. If there are any weaknesses or gaps in your customer service system, you'll be able to pinpoint them and rectify them with no doubts and no arguments.
You can also use your voice logging system as a very important first stage of customer order tracking. In addition, you can be sure that you'll always have a reference for customer contact so that you can be confident that every customer is followed up with. Remember how most sales are made through existing customers if you need to be convinced of how important this is.
In the unhappy event that you have any legal problems, you'll be reassured to know that your voice logging system will always back you up with hard evidence. In our times too many innocent people are caught up in the commercial enterprise of raising lawsuits against unsuspecting businesses. Your habit of recording transactions in this way will mean that it is a lot more difficult for customers to bring false charges against you or any of your employees.